HOW IT WORKS

VENDORS(SELLERS)

Your operations will be from the dashboard that is accessible from the ‘my account’ button. Once you click on the button, it will direct you to your dashboard. From this page you will be able to see a drop down menu listing the following;

At a glance, you will also be able to see your sales, orders, reviews, products as well as announcements or messages from the admin on the right side of your screen.

I will go on to give a brief of how to operate the dashboard as well as the functions of the buttons and the system in general. Please note that this is only to help you but in learning the ropes but you are required to spend time on the site, learn by yourself and ask questions where difficulties arise. Knowing the system well will help you fully utilize it and maximize on your sales.

BREAKDOWN BY PAGES

Products

In this section, you will be able to upload photos of your pieces on the website i.e. your shop.

You will see the ‘add new product’ button, by clicking on it, it will enable you to choose images from your device and upload it on your shop.

After choosing the product, you’ll proceed to fill in information in regards to pricing, discounts if any are available, categorization as well as the necessary tags that would go with your product.

After uploading the photos, they will await approval from the admin and one can check on the status bar within the products categories, the status can either be pending / approved /declined.


Orders

In this category, you the merchant will be able to see and manage all your orders in one place. They will be placed I the categories shown in the picture below

Here one is able to see how they are doing in terms of sales /orders and thus be able to assess the profitability of his or her shop. You can also be able to filter and see the specific orders by customer or by date.

Reports

In this section, you the merchant will be able to get full financial reports on your shop. The different types of reports that you’ll be able to generate are illustrated in the photograph below.

You will also be able to see a monthly graphical representation of your sales for the month.

From here you’ll be able to tell the overall performance of your shop by sales.

Reviews

Here you will find reviews about your shop.

You will be able to moderate the comments so as to protect your shop against malicious characters who may want to deliberately give bad reviews.

Contact Admin

From this page, the shop owner will be able to directly talk to the ArtExpress team. Through this channel, they will be able to raise complaints, suggestions, get support as well as compliment if they want.

Withdraw

Here, you as the shop owner will be able to put in request to withdraw your funds from the system.

You will also be able to see the status of your requests, they can either be pending, approved or cancelled .It will typically take between 2-3 hours for your request to be approved. Once approved, it will take between 0-3 working days for the money through your preferred method of payment.

Note; -Withdrawal requests must be done within working hours, 0830hrs-1630hrs (GMT+3) as the banks

             the same .

           -Approvals will be done the same day before close of business.  

           -After approval, we will take 0-3 working days to disburse the funds   

           -Any money queries should be channeled through the ‘contact admin’ button.

           -Minimum withdrawal amount is 80USD , any amounts below the stated will be subject to

            penalization as stipulated in the vendor agreement.

Return Request

Here you will be able to see the orders that will be returned/rejected by your customers as well the reason for the same.

You will be able to see the product details and its status which will indicate the stage in which the ‘dispute’ is in as the admin has to step in and resolve the issue.

Note; -This section is important as you will only be paid for completed orders meaning all the orders 

             that will fall in this category are not payable. In the event the customer is dissatisfied, the

             merchant will be given a chance to rectify the mistakes and get the issue resolved so as to make

            order complete and be legible for payment.

          -Quality is what we as a team are aiming for and avoiding returns is the GOAL.

          -In the case a product is returned, the customer will still be billed for delivery and thus you will still  

            eligible for payment of these funds as you would have incurred the expenses.

Support

One this page you as the vendor will be able to see messages from your clients and thus will be your official communication channel with your clients.

It will be important for any shop owner to always check up on this and swiftly respond to the queries.